DPG is a chemical additive that manufacturers use to dilute fragrance when making incense. This makes their fragrance oils last much longer, increasing their profit margin. Our incense does not conatin any DPG!

Why don't you use DPG?

We do not use DPG because it is a chemical and is unnecessary! Our incense may burn a bit darker than you're use to but you will be burning pure fragrance and no chemicals! To learn more about DPG please visit our blog at http://mystickscents.blogspot.com/2007/01/our-hand-dipped-incense-sticks-and.html .

What is the shelf life of your products?

This depends on a number of things. We make our products in small batches or individually to ensure maximum freshness and shelf life but since our products do not contain chemical preservatives, they will not last as long as commercial products. Keep in mind that each time your product is opened and/or used, it is exposed to germs. We recommend using your Mystick Scents products in a timely manner. Storing your products in a cool, dry place will help extend the shelf life. Refrigeration is not necessary but may extend shelf life of creams and lotions. Do not freeze your products. Humidity will cause changes in some products such as soaps & salts. If your product appears discolored or has a bad odor, do not use. We add antioxidants to our anhydrous products to extend the life of the oils and butters. Since products containing water and/or aloe vera gel can be a perfect environment for bacteria and mold, we add a natural preservative called Tinosan SDC, INCI: Silver Citrate and Citric Acid.

How long will it take for me to receive my order?

Usually, it will take a maximum of 3 days to prepare your products and get them shipped out. However, occasionally we encounter delays. If this is the case, we will notify you via email and you will be given the opportunity to cancel the order if you choose.

Do you accept PayPal?

Yes, we accept PayPal payments in our shopping cart and also directly from the PayPal site. Payments should be made to chardeb@getgoin.net .

Is your shopping cart secure?

Your credit card information is protected with sophisticated online payment security measures, provided by CCNow. Your consumer credit card information remains on CCNow’s secure online payment system. Mystick Scents never has your credit card information, only your shipping information! CCNow is owned by Digital River, Inc. You may read more about CCNow at http://www.ccnow.com and more about Digital River, Inc. at http://www.digitalriver.com .

Will you share my information with others?

Mystick Scents never has your credit card information! Your name, address, email and phone number are kept in the strictest confidence! We will not EVER share, sell or trade your information to anyone under ANY circumstances!

Can I order a lotion (soap, spray etc.) made with essential oil/fragrance oil instead of fragrance oil/essential oil?

Yes, we accept custom orders! If you'd like something normally scented with fragrance oil to be scented with essential oil instead, then please let us know in advance. Whatever your needs, we will do what we can to accommodate you!

Can I order something for someone and remain anonymous?

Yes! We are "Secret Pal" Friendly! When you place an order as a gift, be sure to give us your gift recipient's shipping address and make note in the Special Instructions box at checkout OR shoot us a quick email!

Do you have a catalog?

We do print up a small text catalog and can send you one upon request. However, there may be times when our catalog is unavailable due to product and inventory changes.

Can I send you an order through the mail?

Yes! We have a Printable Order Form for sending orders in the mail. Just fill it out, make sure you add the proper shipping, pop in your check or money order and there you go!

Do you offer free samples?

It is not cost effective for us to offer free samples, however we always try and send along a free product sample in each order shipped. We are currently working on a "Product Testing Program" which will enable customers that meet certain criteria to test/try new products in either full size or sample form.

Why do you NOT use chemical preservatives?

Our customers are looking for natural products, or as close to natural as possible! They do not want chemical preservatives! Frankly, we don't either! We use natural ingredients in our products. We do use skin-safe fragrance oils in some of our products but just enough to get the desired scent. Those products scented with fragrance oils can be requested with no scent or scented with essential oils instead. Have you read the labels on those commercial products lately? Read about those nasty ingredients here.

Can I pay over the phone with a credit card?

We can only process credit card orders online using our secure shopping cart. You can still call in your order but payment would have to be made via PayPal, shopping cart, check or money order.

Can I use more than one coupon?

No. Our shopping cart only allows one coupon code per order. If you have special needs please email us and we will see what we can do for you!

Can I pay for my order with a personal check?