How long will it take for me to receive my order?

Usually, it will take a maximum of 3 business days to prepare your products and get them shipped out. However, occasionally we encounter delays. If this is the case, we will notify you via email, giving you the opportunity to cancel the order if you choose.  We ship all orders via USPS Priority Mail so once your order is shipped it should arrive in no more than 3 business days.  You will receive an invoice via email when your order ships.  (Please keep in mind that holidays may require more time.)

Do you accept PayPal?

Yes, we accept PayPal payments in our shopping cart and also directly from the PayPal site. Payments should be made to mystickscents@gmail.com .

Is your shopping cart secure?

Your credit card information is protected with sophisticated online payment security measures, provided by CCNow. Your consumer credit card information remains on CCNow’s secure online payment system. Mystick Scents never has your credit card information, only your shipping information! CCNow is owned by Digital River, Inc. You may read more about CCNow at http://www.ccnow.com and more about Digital River, Inc. at http://www.digitalriver.com .

Will you share my information with others?

Mystick Scents never has your credit card information! Your name, address, email and phone number are kept in the strictest confidence! We will not EVER share, sell or trade your information to anyone under ANY circumstances!

Can I order a soap made with essential oil (or fragrance oil) instead of fragrance oil (or essential oil)?  Can I request a specific color not offered on your website?

Yes, we accept custom orders! If you'd like something normally scented with fragrance oil to be scented with essential oil instead, then please let us know in advance. If you require a specific color, say for a baby shower or wedding party, then please let us know.  We will try and match colors to meet your needs.  Whatever your needs, we will do what we can to accommodate you!

Can I order something for someone and remain anonymous?

Yes! We are "Secret Pal" Friendly! When you place an order as a gift, be sure to give us your gift recipient's shipping address and make note in the Special Instructions box at checkout OR shoot us a quick email!

Do you have a catalog?

We do print up a small text catalog and can send you one upon request. However, there may be times when our catalog is unavailable due to product and inventory changes.

Can I send you an order through the mail?

Yes! We have a Printable Order Form for sending orders in the mail. Just fill it out, make sure you add the proper shipping, pop in your check or money order and there you go!

Do you offer free samples?

It is not cost effective for us to offer free samples, however we always try and send along a free product sample in each order shipped. We hope you will let us know what you think of our products, including any samples you receive.  We'd love to include your comments on our Testimonials page!

Why do you NOT use chemical preservatives?

Our customers are looking for natural products, or as close to natural as possible! They do not want chemical preservatives! Frankly, we don't either! We use natural ingredients in our soaps. We do use skin-safe fragrance oils in some of our soaps but just enough to get the desired scent. Those products scented with fragrance oils can be requested with no scent or scented with essential oils instead. Have you read the labels on those commercial products lately? Read about those nasty ingredients here.

Can I pay over the phone with a credit card?

We can only process credit card orders online using our secure shopping cart. Payment must be made via PayPal, shopping cart, check or money order.

Can I use more than one coupon?

No. Our shopping cart only allows one coupon code per order. If you have special needs please email us and we will see what we can do for you!

Can I pay for my order with a personal check?

Yes. You can always pay via personal check but keep in mind that all checks are held until funds clear. This can severely delay your order! We have resorted to this waiting period due to a few unscrupulous people out to get something for nothing.

Will you send a gift card to my gift recipient?

Yes! If you're having something shipped as a gift, please let us know. We'd be happy to add a personalized note or gift tag!

What if I have trouble with the shopping cart?

If you have trouble with the shopping cart, please do not hesitate to email us. We will remedy the problem ASAP!

What if I have trouble with the website?

If you have trouble with the website, please do not hesitate to email us. We will remedy the problem asap!

Can I email you my order?

Yes. You can email your order and we will send you a total and instructions on how to pay. Please do not send credit card information in any email!

Can I pay via snail mail?

Yes. Send your personal check or money order to:

Mystick Scents
HC 1 Box 7
Brixey, MO 65618

Do you accept credit cards?

Yes. We accept all major credit cards through our secure online shopping cart only. Any other payments must be made via snail mail or PayPal.